Terms of Service | VerifyTheCall

1. Acceptance of these Terms

These Terms of Service ("Terms") are a binding agreement between you and VerifyTheCall ("VerifyTheCall", "we", "us") governing your access to verifythecall.com (the "Site"), any demo, trial, sandbox, or evaluation, and any use of the VerifyTheCall service (the "Service"). By accessing the Site, requesting a demo, or using the Service, you accept these Terms. If you do not accept them, do not use the Site or Service.

If you accept on behalf of an organization, you represent that you have authority to bind that organization, and "you" means that organization. If you have signed a separate master subscription agreement, order form, or DPA with us, that agreement governs and controls over these Terms to the extent of any conflict.

These Terms contain a binding arbitration provision, a class action waiver, a jury trial waiver, and limitations of liability. Please read Sections 14, 15, and 16 carefully.

2. The Service

VerifyTheCall provides caller-identity verification, AI voice and deepfake detection, payment protocol enforcement, and audit logging across conferencing and telephony channels such as Zoom, Microsoft Teams, Google Meet, Slack, and SIP/PBX. Features vary by plan and by integration, some integrations are offered in beta, and we may add, modify, or discontinue features. Beta and preview features are provided without warranty or support and may be withdrawn at any time.

3. License grant and restrictions

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the subscription term, solely for your internal business purposes and only for the number of users, seats, calls, or API volume purchased.

You will not, and will not permit anyone to:

copy, modify, translate, decompile, disassemble, or reverse engineer the Service, or attempt to derive source code, model weights, thresholds, or training data;
scrape, crawl, harvest, or use automated systems or software to extract data from the Site or Service, or use the Service to build a competing or substantially similar product;
probe, benchmark, or publish performance or detection-accuracy results without our prior written consent;
circumvent authentication, rate limits, seat limits, usage metering, or security controls;
resell, sublicense, time-share, or provide the Service to third parties except as expressly authorized;
remove or obscure proprietary notices; or
use the Service in violation of law or of Section 5.

4. Accounts and security

You must provide accurate registration information and keep it current. You are responsible for all activity under your account, for maintaining the confidentiality of credentials and API keys, for provisioning and de-provisioning users, and for promptly notifying us at security@verifythecall.com of suspected unauthorized access. We may suspend access immediately where we reasonably believe there is a security risk, unlawful use, or non-payment.

5. Acceptable use and legal compliance

You will not use the Service to:

intercept, record, monitor, or analyze any communication without all consents and notices required by applicable law;
violate wiretap, eavesdropping, or privacy laws, including federal law (18 U.S.C. § 2510 et seq.) and all-party consent statutes in states such as California, Illinois, Florida, Pennsylvania, Washington, Massachusetts, and Montana;
monitor employees or contractors without the advance notice required by applicable employment and labor laws;
collect, capture, store, or use biometric identifiers without the written consent, disclosures, and retention schedule required by laws including the Illinois Biometric Information Privacy Act and the Texas Capture or Use of Biometric Identifier Act;
create, distribute, or facilitate synthetic voice or media intended to deceive, or test the Service using non-consensual voice samples of real individuals;
engage in unlawful discrimination, harassment, stalking, or surveillance of individuals;
transmit malware, interfere with the Service, or impose an unreasonable load on our infrastructure; or
infringe intellectual property or other rights.

Your compliance representation. You represent and warrant that, for every call processed through your account, you have obtained all consents, given all notices, and satisfied all legal requirements applicable to recording, analyzing, and — where enabled — enrolling voice data of participants, and that you have the right to provide Customer Data to us for processing.

6. Customer Data, ownership, and privacy

As between the parties, you own all call audio, participant information, verification outputs, and audit logs processed through your account ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and support the Service and as otherwise instructed by you.

No model training on Customer Data without opt-in. We do not use Customer Data to train, fine-tune, or improve our models unless you opt in in writing. We may generate and use aggregated, de-identified statistics that do not identify you, your users, or any individual.

We process personal information in Customer Data as your processor under our Privacy Policy and, where executed, our Data Processing Addendum, which includes Standard Contractual Clauses for cross-border transfers, sub-processor notice and objection rights, security commitments, breach notification, and deletion or return of Customer Data at termination.

7. Detection accuracy — no guarantee of results

AI voice detection is probabilistic. No detection system is 100% accurate. The Service will produce false positives and false negatives, and a "verified" or low-risk result is not a representation that a caller is authentic, that a request is legitimate, or that a payment is safe to release.

The Service is one control within a defense-in-depth program. Detection is designed to trigger verification, not to replace it: independent callback to a known-good number, dual approval, and protocol enforcement remain the final controls, and you must keep a human decision-maker in the loop for any consequential financial, security, employment, or legal action. Model performance varies with audio quality, codec, language, accent, background noise, adversarial evasion, and the evolving state of synthesis technology.

Audit logs are records of what the Service observed and computed. We do not warrant that they are admissible, complete, or sufficient for any regulatory, evidentiary, or forensic purpose. You are responsible for determining their suitability for your use.

8. Fees, billing, and taxes

Fees, usage entitlements, and billing frequency are set out in your order form. Unless stated otherwise: fees are invoiced in advance and due net 30; charges are in U.S. dollars; overage is billed in arrears at the rates in the order form; and all fees are non-refundable except as expressly provided. Undisputed amounts more than 30 days overdue accrue interest at 1.5% per month or the maximum permitted by law, and we may suspend the Service after 10 days' written notice.

Auto-renewal. Subscriptions renew automatically for successive terms equal to the prior term unless either party gives written notice of non-renewal at least 30 days before the end of the current term. We may change renewal pricing with at least 60 days' notice before the renewal date.

Fees exclude taxes; you are responsible for all sales, use, VAT, GST, and withholding taxes other than taxes on our net income. Billing disputes must be raised in good faith within 30 days of the invoice date.

9. Availability, support, and service levels

We target 99.9% monthly availability for the production Service, measured excluding scheduled maintenance (announced at least 48 hours in advance), emergency maintenance, force majeure, third-party platform or network outages, and issues caused by your configuration, integrations, or misuse. Any service credits, support response targets, and escalation paths are set out in your order form or a separate service level agreement and are your sole and exclusive remedy for unavailability. Free, trial, demo, sandbox, and beta access carry no availability commitment.

10. Intellectual property and feedback

We and our licensors retain all right, title, and interest in and to the Site, the Service, our models, algorithms, software, documentation, trademarks, trade dress, and all related intellectual property. No rights are granted except the limited license in Section 3. All content on the Site is protected and may not be reproduced, republished, or distributed without our written permission.

Feedback. If you provide suggestions, feature requests, evaluations, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully-paid, sublicensable license to use, modify, and commercialize it without restriction, attribution, or compensation.

11. Third-party platforms and content

The Service integrates with third-party platforms and may link to third-party sites. Those platforms are controlled by their providers under their own terms and privacy policies, and we are not responsible for their availability, changes to their APIs, security, or practices. Your use of an integration may require you to maintain a valid account and to comply with that provider's terms. Any statistics, threat intelligence, or third-party content shown in the Service is provided for information only and without warranty.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SITE AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL DETECT ANY OR ALL SYNTHETIC VOICES, IMPERSONATION ATTEMPTS, OR FRAUDULENT REQUESTS, OR PREVENT ANY LOSS. DEMOS, TRIALS, SANDBOX, AND BETA FEATURES ARE PROVIDED WITHOUT ANY WARRANTY WHATSOEVER. NOTHING ON THE SITE IS LEGAL, ACCOUNTING, TAX, OR SECURITY ADVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS, AND IN THOSE JURISDICTIONS OUR WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). FOR FREE, DEMO, TRIAL, OR BETA USE, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR LOSSES ARISING FROM A FRAUDULENT PAYMENT, IMPERSONATION, OR SOCIAL ENGINEERING ATTACK THAT THE SERVICE DID NOT DETECT OR INCORRECTLY SCORED, OR FROM ACTIONS YOU TOOK OR DID NOT TAKE IN RELIANCE ON A SCORE.

These limitations apply regardless of the theory of liability, apply even if a limited remedy fails of its essential purpose, and allocate risk between the parties as a basis of the bargain. They do not limit liability that cannot be limited by law, including liability for fraud, willful misconduct, death or personal injury caused by negligence, or your payment obligations.

14. Indemnification

By you. You will defend, indemnify, and hold harmless VerifyTheCall and its officers, directors, employees, and agents from and against any third-party claim, demand, proceeding, loss, damage, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or relating to (a) Customer Data or your use of the Service; (b) your breach of Section 5 or of your compliance representations, including any claim under wiretap, eavesdropping, employee monitoring, or biometric privacy laws; (c) your violation of law or of a third party's rights; or (d) decisions you made or failed to make in reliance on Service output.

By us. We will defend you against a third-party claim alleging that the Service, used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark, and pay damages finally awarded or agreed in settlement. This obligation does not apply to claims arising from Customer Data, modifications not made by us, combination with items not provided by us, or use after we notify you to stop. We may, at our option, procure the right to continue, modify the Service, or terminate the affected subscription with a pro-rata refund. This is our entire liability for infringement claims.

Indemnification is conditioned on prompt written notice, sole control of the defense by the indemnifying party (no settlement admitting fault without consent), and reasonable cooperation.

15. Term, suspension, and termination

These Terms apply while you use the Site or Service. Either party may terminate a subscription for material breach not cured within 30 days of written notice, or immediately if the other party becomes insolvent. We may suspend or terminate access immediately for non-payment, security risk, suspected unlawful use, or breach of Section 5.

On termination, your right to use the Service ends, accrued fees become due, and Customer Data is deleted or made available for export as described in our Privacy Policy and DPA. Sections 5, 6, 7, 8 (for accrued amounts), 10, 12, 13, 14, 15, 16, and 17 survive termination.

16. Dispute resolution, arbitration, and class action waiver

15.1 Informal resolution. Before initiating a proceeding, the parties will attempt in good faith to resolve the dispute for 30 days after written notice to legal@verifythecall.com describing the claim and the relief sought.

15.2 Binding arbitration. Any dispute arising out of or relating to these Terms, the Site, or the Service that is not resolved informally will be finally resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, seated in Wilmington, Delaware, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

15.3 Delegation. The arbitrator has exclusive authority to resolve threshold issues of arbitrability, including the scope, enforceability, and formation of this agreement to arbitrate, except that a court decides the enforceability of the class action waiver in Section 15.4.

15.4 CLASS ACTION AND JURY WAIVER. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND WAIVE ANY RIGHT TO A TRIAL BY JURY. If the class action waiver is held unenforceable as to a claim, that claim will proceed in court and the remaining claims will be arbitrated.

15.5 Carve-outs. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.

15.6 Time limit. Any claim must be brought within one year after it arises, to the extent permitted by law.

17. Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, and excluding the UN Convention on Contracts for the International Sale of Goods. Subject to Section 15, the state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, and the parties consent to personal jurisdiction and venue there. Nothing in this Section deprives a consumer of the protection of mandatory law in their country of residence.

18. General provisions

17.1 Export controls and sanctions. You will comply with U.S. export control and sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in an embargoed country, and are not listed on the OFAC Specially Designated Nationals list, the Commerce Denied Persons or Entity List, or any other restricted-party list.

17.2 Copyright complaints. Notices of alleged copyright infringement under the DMCA may be sent to legal@verifythecall.com with the elements required by 17 U.S.C. § 512(c)(3). We remove infringing material, accept counter-notices, and terminate repeat infringers in appropriate circumstances.

17.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, epidemic, government action, or failures of power, network, or third-party platforms. Payment obligations are not excused.

17.4 Confidentiality. Each party will protect the other's non-public information disclosed in connection with the Service with at least reasonable care and use it only for purposes of these Terms.

17.5 Publicity. Neither party will use the other's name or marks publicly without prior written consent, except that we may identify you as a customer in a customer list if you have not objected in writing.

17.6 Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets that is not a competitor. We may assign freely. These Terms bind permitted successors and assigns.

17.7 Notices. Legal notices to us must be sent to legal@verifythecall.com and are effective on confirmed receipt. Notices to you may be sent to the email on your account or posted in the Service, and are effective when sent or posted.

17.8 Changes to these Terms. We may update these Terms. Material changes take effect 30 days after we post them or notify account administrators, and continued use after that date constitutes acceptance. If you object to a material change, you may terminate your subscription before the change takes effect and receive a pro-rata refund of prepaid, unused fees.

17.9 Severability, waiver, entire agreement. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder stays in effect. No waiver is effective unless in writing, and no failure to enforce is a waiver. Nothing creates a partnership, agency, or employment relationship, and there are no third-party beneficiaries. These Terms, together with any order form, DPA, and our Privacy Policy, are the entire agreement and supersede prior discussions and any conflicting terms in your purchase order.